customer service?
Customer service can be defined as "work done by one person or group that benefits another" or "the act of serving for the benefit of the customer". It is about everything that a service provider does to benefit the customer.
Here are some great tips to delight our customers:
1. Notice your customers.
2. Look good and feel good.
3. Greet them by saying "Hello". "Good morning", "Welcome" or "How may I help you today?"
4. Smile.
5. Give the customer your full attention
6. Provide the customer with what he or she needs, and offer alternatives.
7. If you don't know, say "Let me check for you".
8. If the customer is upset, remain calm, listen, apologize and take action.
9. Thank every customer and ask "Can I be of further help?"